As a Carrier Logistics Coordinator at Amazon, I was responsible for ensuring the smooth coordination and efficient operation of logistics processes specifically managing carrier performance scoring. This role required a strong focus on data analysis, map understanding, and score carding.

• Managed a complex dashboard containing real-time data for millions of carriers, assessing their performance through relay tracking systems, and continuously improving route management.
• Processed over 250 carrier tickets daily, ensuring timely resolutions and effective communication with carriers using Paragon and various in-house Amazon applications.
• Analyzed performance metrics to identify inefficiencies and bottlenecks in carrier routes and operational workflows, implementing improvements to reduce errors and improve overall service delivery.
• Collaborated with cross-functional teams to ensure that key performance indicators (KPIs) were met or exceeded, addressing any discrepancies and streamlining operations to enhance efficiency.
• Worked closely with logistics software to track and monitor shipping performance, optimizing resources and identifying opportunities for route optimization and cost reduction.

During my internship at HCA Healthcare, I had the opportunity to contribute significantly to the Application and Analytics Team's initiatives by working on key projects that involved creating data libraries, researching ETL processes, and developing automations to manipulate data efficiently. This role involved collaborating closely with every functionality in our team to identify opportunities for improving data workflows and ensuring simplicity and documentation.

• Created an extensive analytics library for team documentation, allowing seamless access to data used by over 200 automation programs within the company.
• Researched and processed ETL (Extract, Transform, Load) processes to improve data integrity and operational efficiency within the team. This work included documenting SQL, Batch scripting, and PowerShell.
• Developed multiple web applications and console applications using Visual Studio.
• Collaborated with team members to effectively understand legacy Access data, ensuring that the new documentation is reliable and aligned with business needs. I helped maintain smooth operations and prevent delays in data analysis.

As a Student Analyst at the Belmont Data Collaborative, I was involved in critical data analysis projects that provided valuable insights to inform health and wellness initiatives for teens under 18. My work included sourcing data from a variety of government and institutional databases, ensuring data quality, and normalizing large datasets for visualizations.

• Created the comprehensive 2024 Data Collaborative Wellness-index report, which involved analyzing health and wellness data for teens under 18. The report was instrumental in providing actionable insights to local health organizations and researchers.
• Normalized and transformed large Access database files containing survey data, making them usable for generating insights. This required a strong understanding of data cleaning techniques and the ability to convert raw data into structured formats for analysis.
• Utilized Tableau to visualize key findings from the wellness data, presenting clear and compelling dashboards that highlighted important trends and insights. These visualizations were shared with stakeholders and helped drive data-driven decisions regarding teen health programs.

As a Core Volunteer at The Branch of Nashville, I was responsible for handling client data, managing our internal database, and ensuring clients received the appropriate services based on their needs. This included assessing various factors such as income, job, language, and food needs. My role also involved educating new volunteers on data collection procedures to ensure consistency and quality across all operations.

• Maintained the structure of the organization's database, ensuring proper organization and easy access to client data for efficient service provision.
• Educated and trained new volunteers on the importance of accurate data collection, making sure they understood how to gather client information according to the organization's standards.
• Registered clients, verified their background and service history, and ensured compliance with organizational policies when providing services on a recurring basis.
• Collaborated with other volunteers and staff members to ensure that the intake and service processes were as efficient as possible, while maintaining a high level of care and attention to detail.